LIVEOrtSystem opens a direct line of communication with your website visitors. Connect with visitors much like you would in a physical store. See what they are browsing, proactively engage them in chat or simply answer their questions in real life. Built-in-Visitor Triggers allow you to personalize the shopping experience by showing your visitors the right offer at the right time, giving you the upper hand in closing sales. Easy Installation: Installation is quick and easy with our plugins for many popular content management (CMS) systems or simply paste the code into your website. Choose from a library of pre-made live chat icons or use any image you prefer. Go Mobile Never miss an opportunity to help a customer, warm up a lead or close a sale. LiveOrt App are working on iPhone, Android devices all what you need just to use any internet connected mobile device to chat with customers. Analyze LiveOrt System provides feedback on your business with built in analytics reports, plus it integrates with your Google Analytics account. Create customizable post-chat smveys and learn directly from customer feedback.
More Features Than Any Live Chat Support Application
LIVEOrt web application is fully featured and was built specifically to help support your visitors, giving your sales team a tool that let them engage with your customers easily.
XMPP support for notifications (IPhone, Android, Blackberry, etc...)
Repeatable sound notifications
See what user see with screenshot feature
Drag & Drop widgets, minimize/maximize widgets
Multiple chats same time
See what users are typing before they send a message
Send delayed canned messages as it was real user typing
Chats statistic generation, top chats
Resume chat after user closed chat
All chats in single window with tabs interface, tabs are remembered before they are closed
Unanswered chat callback
Asynchronous status loading.
XML, JSON export module
Option to send transcript to users e-mail
No third parties cookies dependency
Previous users chats
Online users tracking, including geo detection
GEO detection using three different sources
Option to configure start chat fields
Sounds on pending chats and new messages
Google chrome notifications on pending messages.
Browser title blinking then there is pending message.
Option to limit pro-active chat invitation messages based on pending chats.
Option to configure frequency for pro-active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Top performance with enabled cache
Windows, Linux and Mac compatibility.
Advanced embed code generation with numerous options of includable code.
Template override system
Module override system
Option to send messages to anonymous site visitors
Chat transcript print
Chat transcript send by mail
Page embed mode for live support script or widget mode, or standard mode.
Automatic transfers between departments
Option to generate JS for different departments
Option to prefill form fields.
Closed chat callback
Informing then operator or user is typing.
Option to see what user is typing before he sends a message
Canned messages for desktop client
Online users map
Pro-active chat invitation
Remember me functionality
Total page views tracking
Total page views including previous visits tracking
Visits tracking, how many times user has been on your page.
Time spent on site
BB Code support. Links recognition. Smiles and few other hidden features :)
First user visit tracking
Option for customers mute sounds
Option for operators’ mute messages sounds and new pending chat's sound.
Option to monitor online operators.
Option to have different pro-active messages for different domains. This can be achieved using different identifiers.
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.